Refund policy

Last Updated: July 25, 2025

Introduction

This Return & Refund Policy explains how we handle order-related concerns involving damaged products, manufacturing defects, or items received in error. Please read these terms carefully before completing your purchase.

1. General Return Conditions

All purchases made through our store are treated as final sale.

Returns or exchanges are generally not accepted except when:

The item delivered is damaged or defective, or
The item received is different from the product originally ordered.

If a claim is approved, the available resolution will be provided in accordance with the terms set out in this policy.

2. Claims for Defective, Damaged, or Incorrect Products

We aim to provide products that arrive as expected. If there is a problem with your order, please follow the claim process below.

Inspection & Reporting Period

Please inspect your order promptly after delivery.

Any claim relating to a damaged item, product defect, or incorrect product must be submitted within 7 days from the delivery date.

Required Information for Claims

Claims should be submitted by email to:

support@yuanshufacai.com

To allow us to review your claim efficiently, please include:

Your Order Number (example: 212SHOP-1218)
The email address used to place the order
A clear explanation of the issue
Clear photos or video showing the damage, defect, or incorrect item

Claim Review & Resolution

Our customer support team will review each submitted claim individually.

Based on the circumstances of the order and the supporting evidence provided, an approved claim may be resolved with:

A replacement item
A partial refund
A full refund

The company will determine the appropriate resolution after reviewing the information and evidence associated with the claim.

3. Refund Policy

If a partial or full refund is approved, the applicable amount will be returned to the original payment method used for the order.

Please allow approximately 7–12 business days for the refund to appear on your account statement. Processing times may vary depending on your bank or payment provider.

4. Exchanges & Replacements

Direct exchanges are not offered.

A replacement may only be provided when a claim involving a defective or damaged item has been reviewed and approved in accordance with this policy.

5. Unauthorized Returns

Please do not send merchandise back before contacting our customer support team and receiving authorization.

Items returned without prior approval:

Will not be eligible for a refund or replacement
May be refused or discarded without notice
Will not be accepted as the responsibility of the company

Approval from our support team must be obtained before any product is returned.

6. Contact Information

For questions regarding this policy or to submit a claim, please contact: